Refund policy

 

Your satisfaction is VERY important to us!  If you don’t love an item you purchased, we’re here to help!  Below is everything you need to know about our return policy.

*In-Store Return Policy:  Of course we welcome returns and exchanges!  We have a 14-day return or exchange policy on most items. (see exception below) Returns are for store credit only!  This means you have exactly 14 days from the day you purchased your items to return them in-store for a store credit.  Items are not eligible for a return after 14 days.  *See if your return is eligible for a return below.

*Online Return Policy: We have a 14-day return policy on most items (see exceptions below) to receive store credit. This means you have 14 days from the day you received your items to request a return for store credit. (See "How to start a return" below).  Once your return request is accepted, we must receive your returned item within 10 days of your return request. *Unfortunately, shipping costs can not be refunded or credited at this time. 

To be eligible for a return:

~ Item must be in the same condition that you received it.  This includes, but not limited to, items being: unworn/unused, unwashed, free of any stains or particles (deodorant, make-up, pet hair, etc), free of smells, damage, etc.  

~ Item must have all tags still attached.

~ You must provide the original digital receipt or proof of purchase.

Exceptions / non-returnable items 

 

Unfortunately, sale, clearance, as-is, final sale, hats, swimwear, intimates, nail products, all jewelry, earrings, perishable goods (such as food), custom products (such as special orders, gift bags, gift boxes, or personalized items), and gift cards are not eligible for a return.  Please get in touch if you have questions or concerns about your specific item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued a store credit for the original paid amount of item returned.

To start a return:

 

~ Contact us at bradyroseboutique@gmail.com. Please include your name, order number, phone number, email address, and your reason for requesting a return.  Items sent back to us without first requesting a return will not be accepted. 

~ If your return is accepted, we’ll send you an email with instructions on how and where to send your package.

~ We MUST receive your return within 10 days of your return request.  Brady Rose Boutique is not responsible for any shipping costs accrued during a return. Any returns received after the 10 days will automatically be cancelled and returned to sender at sender’s expense.

~ Once your return is received and approved, you will receive a confirmation email, and issued a store credit.

You can always contact us for any return question at bradyroseboutique@gmail.com.

 

Brady Rose Boutique reserves the right to refuse a return on items that are received damaged, used, or does not meet our product quality standards.  Items that do not qualify for the correct return reason provided, or are outside of the return period will also be refused for return.  The amount returned in store credit will be the amount paid for the item itself.  We do not return cost of original shipping or return shipping costs.  Any unauthorized returns will be sent back to the customer at the customer’s expense.